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Terms & Conditions

  • Age Requirement

    Furry Friends Users/Subscribers are only eligible toregister/subscribe/transact if they are 18 years of age & above.

  • Privacy Policy

    What information do we collect? How do we use it?

    When you order, we need to know your name, E-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process & fulfill your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. When you enter a contest or other promotional feature, we may ask for your name, address and E-mail address so we can administer the contest and notify winners. We also monitor customer traffic patterns and site usage to help us develop the design & layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Furry Friends services and special offers we think you'll find valuable with our newsletter in either an Email or SMS format. If you would rather not receive this information, you may opt out by contacting us using our online form or login to your account on our website and select edit details to be unsubscribed from our newsletter. Furry Friends does not disclose buyer's information to third parties under any circumstances. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We only hold records for as long as it is needed for the purpose it was collected. You can request us to disclose all details held about you at any time, and for us to delete these records.

    How does Furry Friends protect customer information?

    When you place orders, we offer the use of our secure servers. The secure server software (SSL) encrypts all information you input before it is sent to us. The pages were you enter your credit/debit card details are provided by a third party bank called MIGS.

    What about "cookies"?

    Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as to store items in your Shopping Basket between visits.Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

    Will Pet Furry Friends disclose the information it collects to outside parties?

    Furry Friends does not disclose personal information to third parties under any circumstances.

  • Legal Disclaimer

    We reserve the right to disclose your personal informationas required by law and when required to protect the Furry Friends rights, protect thesafety & security of other users/subscribers to comply with a judicialproceeding, court order, or legal process served on Furry Friends.

  • Policy Amendment

    Furry Friends has the right to amend the Terms & Conditions andits policy on this page at any time which will be effective at the same time ofamendment, and will accordingly inform the Users/Subscribers on the main page of Furry Friends or via an email.

  • Returns Policy

    At Furry Friends, we want you to be pleased every time you shop here. On occasion, we know you may want to return items, so below is our returns policy. We have made our terms clear and our charges transparent to avoid any surprises. We have split our returns policy up to make it clear how your order will be handled should you not be 100% satisfied with your purchase.

    • Products can be returned up to 10 working days from date of delivery for an exchange.
    • We are unable to accept part used returns of food, engraved ID tags, damaged products (unless delivered damaged) or veterinary medicines.
    • You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered.
    • Refunds are at the discretion of the manager.

    The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us. You must have the receipt.

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